Welcome to IndianHandmade!
These are the User Terms and Conditions (“Terms”) that apply to your access and use of the IndianHandmade.com website and any mobile applications operated by AaurcRed Pvt Ltd and its affiliates (“IndianHandmade”).
This document is a legally binding agreement between you and IndianHandmade. Please read these Terms carefully before using IndianHandmade. By using the website or related mobile applications, you agree to be bound by these Terms.
In addition to these Terms, you should also review and accept IndianHandmade’s Privacy Policy, Seller Agreement (for sellers), and Product Listing Policy (for sellers), as they are incorporated by reference in these Terms.
Indian handmade may update these Terms at any time. Any changes to the Terms will be posted on this page. Once posted, the updated Terms will be effective immediately. It is your responsibility to review the Terms on a regular basis to keep yourself informed of changes. By continuing to access the IndianHandmade site or use its services, you agree to be bound by the updated Terms.
- Conditions for Registration
Please note: As a seller, you will be able to upload items for sale at the same time that you share your corporate documents, however, your products will not be viewable by potential buyers until your documents have been verified by IndianHandmade.
1.1 You may not access or use IndianHandmade and may not accept these terms if you are not at least 21 years, or are not permitted to receive any services under the laws of the United Arab Emirates or any jurisdiction in which you are a resident or citizen.
1.2 You must register as a buyer, seller (or both) and have a user account on IndianHandmade.com to use its services.
1.3 Whether you are registering as a buyer or seller (or both), you must own a licensed business. This does not apply to buyers purchasing through the “Buy Now” feature.
1.4 To become verified as a buyer or seller (or both), you must provide the following documentation:
Trade License (or Commercial Register, as applicable)
The state-issued ID of the Owner
VAT Registration Certificate (if applicable)
Power of Attorney and personal ID (for company representatives who are not listed on the license, if applicable)
1.5 IndianHandmade has the right to reject the creation of a user account for any reason.
1.6 When you use any IndianHandmade service or send e-mails to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices, or by posting e-mail messages or communications on IndianHandmade.com or through our Message Center. You agree that all agreements, notices, disclosures, and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing unless applicable laws specifically require a different form of communication.
1.7 By posting or displaying any product, information, or content (“Content”) on IndianHandmade.com, you grant an irrevocable, perpetual, worldwide, royalty-free, and sub-licensable license to IndianHandmade to use the Content in any form, media, or technology in any manner and for any purpose.
1.8 By registering as a user, you acknowledge that IndianHandmade may launch, change, upgrade, impose conditions on, suspend or stop any services or features without prior notice.
- User Accounts
2.1 You may only have one main user account per business at any one time, but may also register subaccounts under the main account. Indian handmade may suspend or terminate user accounts if it has reason to suspect that the same business registered, or is in control of, two or more of the same type of accounts.
2.2 Upon creation of a user account or subaccount, IndianHandmade will assign you an account and request that you create a password.
2.3 You will be solely responsible for maintaining the confidentiality and security of your account number and password. You may not share, assign, or permit the use of your user account or password with another person, even those within your own business. You agree to notify IndianHandmade immediately if you become aware of any unauthorized use of your user account or password.
2.4 You agree that all use of IndianHandmade and all activities that occur under your account(s) will be considered authorized by you, and that you solely bear the responsibility for the consequences of the misuse of your account and subaccounts.
2.5 IndianHandmade may limit, suspend or withdraw your user account at any time, without notice, for breach of these Terms, or for any reason.
- User’s Responsibilities
3.1 You represent and agree that:
you have full power and authority to accept the Terms and to fulfill your obligations under these terms;
the information and documents submitted during the registration process are true, accurate, current, and complete, and you will maintain and update all information and documents to keep them so while your IndianHandmade user account is active;
you consent to IndianHandmade including information about you or your business in our database and authorize IndianHandmade and our affiliates to share or use the information as described in our Privacy Policy.
you are solely responsible for obtaining all required licenses, permits and certifications for the Content that you submit, post or display;
any Content that you submit, post, or display is not counterfeit or stolen and does not otherwise violate any of the copyright, patent, trademark, trade name, trade secrets, or any rights of any third party.
you have the right and authority to sell, trade, distribute or export the products listed on IndianHandmade, and the listing of these products does not violate any third-party rights (for example, exclusive agency or distribution agreements); and
Neither you, your company, its directors, officers nor affiliates are the subject of any trade restrictions, sanctions or other legal restrictions of any country, international organization, or other jurisdiction.
3.2 You further agree that the Content that you submit, post or display will:
be true, accurate, complete, and legal.
not contain information that is defamatory, libelous, threatening, harassing, obscene, explicit, offensive, or otherwise objectionable
not contain information that is discriminatory or promotes discrimination
not violate the Product Listing Policy, the Terms or any other additional agreements with IndianHandmade.
not violate any applicable laws and regulations or promote any activities which may violate them; and
not post any link directly or indirectly to other websites which include Content that violates the Terms.
3.3 Additionally, you agree that you will:
carry on activities on IndianHandmade in compliance with any applicable laws and regulations
conduct your business transactions with other IndianHandmade users in good faith;
carry on your activities according to these Terms, and any other applicable agreements;
upload all requested order data for every transaction to the IndianHandmade platform;
not use IndianHandmade to defraud any person or entity;
not impersonate any person or entity, misrepresent yourself or your affiliation with any person or entity;
not manipulate feedback through multiple user accounts or third parties by leaving positive feedback for yourself or unjustified negative feedback for another user;
not copy, reproduce, download, republish, sell or distribute any information, text, images, graphics, video clips, sound, directories, files, databases or listings, available on or through IndianHandmade for any purpose;
not engage in spamming, phishing or spreading viruses;
not use IndianHandmade solely to collect information about other users;
not use information provided to you during the course of a transaction on IndianHandmade to solicit additional sales offline; and
not engage in any activities that would create liability for IndianHandmade.
3.4 In its sole discretion, IndianHandmade has the right to remove a posting or listing or suspend or terminate any user account, if it learns of a violation or suspected violation of any of the points under 3.1-3.3, or for any reason it considers appropriate.
- Transactions Between Buyers and Sellers
4.1 Through its website and related applications, IndianHandmade provides a platform for buyers and sellers to interact with one another for the sale and purchase of products. Indian handmade does not represent either buyers or sellers in any transaction and is not a party to any agreement between them.
4.2 Buyers and sellers must agree on and create their own contractual terms and upload the order details of each transaction to the IndianHandmade platform.
4.3 IndianHandmade does not control and is not responsible for the quality, legality, safety, or availability of the products offered for sale on IndianHandmade.com, the ability of sellers to complete a sale, or the ability of buyers to complete a purchase.
4.4 By accessing or using IndianHandmade.com, you accept the risks of conducting any transaction, as well as any related activities, such as payment, storage, shipment, and return of products.
4.5 IndianHandmade is not liable for unsatisfactory or delayed performance, losses, damages, or business interruptions as a result of products that are unavailable, damaged, or not delivered.
4.6 IndianHandmade may, but is not required to, mediate or attempt to resolve any dispute or disagreement between buyers and sellers, but will not be responsible for the resolution of such dispute.
4.7 Please Contact Us to report any issues or violations of these Terms.
- Third-Party Sites or Services
5.1 IndianHandmade may give you access to third-party sites or services through hyperlinks, API, or other means. You should review the third-party terms and conditions, as IndianHandmade has no control over and does not monitor such sites. Indian handmade will not be liable to you for the content of these sites or your use of them.
5.2 IndianHandmade may offer you third-party services, such as payment gateways, supply chain finance solutions, and delivery services. These services may be subject to a separate agreement between you and the service provider. Under no circumstances will IndianHandmade will be liable to you for the use of such services.
5.3 Third-party services may be subject to separate fees. You will be informed of such fees prior to the performance of the services.
- Liability
6.1 The services provided by IndianHandmade and the products displayed on IndianHandmade.com are provided “as is”, “as available” and “with all faults”, and any and all warranties are excluded.
6.2 You agree to defend IndianHandmade, our affiliates, directors, officers, and employees against any and all third-party losses, claims, and liabilities (including legal costs) which may result from your violation of these Terms, use of IndianHandmade.com or its services (or third-party services or sites offered through IndianHandmade). You agree to fully compensate IndianHandmade for such losses.
6.3 IndianHandmade has the right to take control of any legal matter subject to Clause 6.2.
6.4 IndianHandmade will not be liable to pay any consequential, indirect, punitive, or incidental damages (including but not limited to damages for loss of profits or savings, business interruption, loss of information), resulting from your use of IndianHandmade.com, or any third-party services or sites offered through IndianHandmade.
6.5 Regardless of the above clauses, the total liability of IndianHandmade, our employees, agents, affiliates or representatives for any or all your claims during any calendar year is limited to USD $100.
6.6 The above clauses will apply whether or not IndianHandmade has been advised of, or should have been aware of, the possibility of any losses.
- Cooperation with Authorities
7.1 IndianHandmade has the right to cooperate fully with governmental or regulatory authorities or law enforcement in the investigation of any suspected criminal or civil wrongdoing. As permitted by applicable laws and policies, IndianHandmade may disclose a user’s identity and contact information regarding a user’s account, transactions or activities carried on IndianHandmade.com. Indian handmade will not be liable for damages due to such disclosure, and you agree not to bring any claim against IndianHandmade for the disclosure.
- Force Majeure
8.1 Neither you nor IndianHandmade will be liable for failing to fulfill any obligation under these Terms that result from circumstances beyond either party’s reasonable control, such as natural disasters, pandemics, or war.
- Intellectual Property
9.1 “IndianHandmade” and its related logos and words on IndianHandmade.com are registered trademarks of IndianHandmade and are protected by international trademark and other intellectual property rights and laws. IndianHandmade’s trademarks may not be used in connection with any service or products that other than IndianHandmade’s, without its written consent. All other trademarks not owned by IndianHandmade that appear on IndianHandmade.com are the property of their respective owners, who may or may not be affiliated with IndianHandmade.
9.2 IndianHandmade is the sole owner or lawful licensee of all the rights and interests in IndianHandmade.com and its Content. IndianHandmade.com and its content contain trade secrets and other intellectual property rights protected under worldwide copyright and other laws. All title, ownership, and intellectual property rights in IndianHandmade.com and its Content belong to IndianHandmade. All other rights are reserved.
9.3 If you believe that any Content on IndianHandmade.com violates your intellectual property or other third-party rights, please legal@IndianHandmade.com.
- Notices
10.1 All notices or demands to IndianHandmade must be made in writing and sent personally, by courier, or by email to: Attn: IndianHandmade Legal, DAFZA, Building 9W, Office A501, Dubai, United Arab Emirates – Email: Info@IndianHandmade.co.in.
10.2 All legal notices or demands on a user will be delivered to the last known email address provided by to IndianHandmade unless otherwise required by specific laws or regulations.
- General Clauses
11.1 Unless you have any additional agreements with IndianHandmade, these Terms represent the entire agreement between you and IndianHandmade as to your use of the website and any related applications or services, overriding any prior written or verbal agreements that may have been made.
11.2 These Terms do not create an agency, partnership, joint venture, employment, or franchise relationship between you and IndianHandmade.
11.3 If any clause of these Terms is considered invalid or unenforceable, such clause will be deleted and the remaining clauses will remain valid and enforceable.
11.4 If IndianHandmade does not enforce its rights or act against any breach by you under the Terms, it does not mean that IndianHandmade is waiving its rights to enforce actions against you in the future.
11.5 IndianHandmade has the right to assign the Terms to any person or entity. You may not assign these terms to any person or entity, without written consent from IndianHandmade.
11.6 These Terms are governed by and construed according to the laws and regulations of the Indian Constitution as applied by the Government of India. Any dispute, difference, controversy, or claim arising out of or in connection with these Terms, including any question regarding its existence, validity, interpretation, performance, discharge, and applicable remedies, will be subject to the exclusive jurisdiction of the Indian courts.
If you have any questions regarding these Terms, please Contact Us.